Frequently Asked Questions

Question: How do I remove an Item from my shopping cart ?
Answer: Simply put 0 (zero) in the quantity box next to the item you wan to remove and press the "Recalculate" Button

Question: If I pay by credit card or online banking, is my information safe ?
Answer: YES, it is 100% safe.  Because the payment information like credit card no. etc is not entered on our site.  It is entered directly on ccavenue's payment gateway page or your bank's secure server.  This you can notice from the url in your address bar.  Infact paying by credit card on our site is more safe than handing over your credit card to a waiter in a restaurant or physical use.  Click Here for more details on security.

Question: Once I place the order how many days it will take to deliver the products ?
Answer: It depends upon your payment method and location.  If you make an online payment, the product will be normally delivered within 2-4 working days.  For remote places, it may take up to 7 or more days.  If you are ordering by cash on delivery basis, it may take anywhere between 2-10 days.

Question: I want to order by cash on delivery.  Are there any additional charges applicable ?
Answer: YES, if you order by Cash on delivery basis, please note that you will have to pay an additional C.O.D charges of 5 % extra on your total amount.

Question: If I order on cash on delivery basis, can I open the parcel and check the products before making payment to the courier person or the postman ?
Answer: NO, you cannot do this.  Because as per courier company rules and regulations, they do not allow "Open Delivery".  If you do not agree to this, than please do not place your order by cash on delivery basis.  You can make your payment by credit card or net banking.

Question: If you say that courier does not allow 'Open Delivery', than how come I know whether my ordered products are proper and OK as per my order ?
Answer: We personally check each and every product before dispatch.  So there will be no problem or any reason for you to worry. 

Question: What if the product is damaged during transit ?
Answer: We take utmost care and use the best packing material including thermo Cole, cardboard and other good packing material and pack the products nicely.  Hence there are no chances of the product getting damaged during transit.  However even in rare case if such a damage occur in transit, you can send the product back to us and we will immediately send you a fresh product as replacement.

Question: I am a new customer on your site and I am purchasing for the first time, how can I trust you ?
Answer: We have more than 10,000 satisfied customers all across India and assure that you will also become a part of our satisfied customer base.  But for this you need to trust us.  After all trust is the backbone of internet shopping. In fact in any business trust is a must.

Question: How can I know the status of my order ?
Answer: You can email us at shoponlineindia1@gmail.com or call us at 91-22-23410284 between 11.30 - 7.30