Refunds, Replacements and Exchange

Replacements:

If the product is damaged during transit, do not worry, simply return the product to us by courier along with all its accessories, original packing etc.

Before handing over the product to the courier, please ensure the following:

• Please pack the product properly using thermo Cole and cardboard so that the product is not damaged further during return courier.
• Please include a photocopy of the invoice along with the product. Because if you do not include the photocopy or order no, we will not come to know who has sent the product back.

As soon as we receive the product back, we shall send another fresh unit of the product by courier.

Important: The product has to be sent for replacement within 7 days from the date of receipt of the product.  After 7 days, no complaints will be entertained.  All sales are subject to Mumbai jurisdiction only.

Refunds:

If due to any reason a customer returns the product, a refund will be made by A/c Payee Cheque subject to deduction of Courier/Postage Charges and also additional 30% will be deducted from product cost as administration and payment processing charges.

Exchange:

If you return a product within 7 days and do not want refund of your payment, than you can also go for exchange of product of similar value.  Or higher value by paying the difference amount.